home Shared Stories Embracing Reality: My Call Center Job Application Process

Embracing Reality: My Call Center Job Application Process

     “It’s too easy to get hired in a call center company. I don’t want a job that just answers calls”. These are the misconceptions about call center agents. But why not let them try and have a go on a call center job application process. If they get hired, then they got all the bragging rights. The truth is, out of the several applicants, only a few emerge as triumphant.


     It was May 2011, a month after my college graduation when I didn’t expect that my entry-level job would be as a customer service representative, aka. call center agent. I was at the mall, buying something for my Mom when a BPO recruitment officer approached me to try for an interview. I said yes even if I don’t have any idea what I’ll undergo, neither a bit of idea why I even said yes. I don’t have a resume with me and I was just in my casual outfit, running errands. Just to try maybe. If I pass, my mother would be surprised.


Call center job application process

  1. Initial Interview
  2. Online, Written and Oral Exam
  3. Final InterviewThis may differ from other companies.


The Call Center Job Application Process


Part 1 : Initial Interview

            Initial interview includes common Q & A, such as:

  • Telling something about yourself
  • Why you want to work in a call center company
  • What are your strengths and weaknesses
  • What is your idea on quality customer service
  • Why should we hire you.


     I may not be prepared for the interview, but I got trained from mock interviews in college. I tried to be confident in answering my interviewer’s questions. I refrained from using adlibs and mannerisms such as “uhmmm or ahh, etc., since they say these are signs of low self-confidence and unpreparedness. Interviewers usually give bad points for these. There was also reading and pronunciation test by doing an initial mock phone call.

Leave a Reply