“It’s too easy to get hired in a call center company. I don’t want a job that just answers calls”. These are the misconceptions about call center agents. But why not let them try and have a go on a call center job application process. If they get hired, then they got all the bragging rights. The truth is, out of the several applicants, only a few emerge as triumphant.
It was May 2011, a month after my college graduation when I didn’t expect that my entry-level job would be as a customer service representative, aka. call center agent. I was at the mall, buying something for my Mom when a BPO recruitment officer approached me to try for an interview. I said yes even if I don’t have any idea what I’ll undergo, neither a bit of idea why I even said yes. I don’t have a resume with me and I was just in my casual outfit, running errands. Just to try maybe. If I pass, my mother would be surprised.
Call center job application process
- Initial Interview
- Online, Written and Oral Exam
- Final InterviewThis may differ from other companies.
The Call Center Job Application Process
Part 1 : Initial Interview
Initial interview includes common Q & A, such as:
- Telling something about yourself
- Why you want to work in a call center company
- What are your strengths and weaknesses
- What is your idea on quality customer service
- Why should we hire you.
I may not be prepared for the interview, but I got trained from mock interviews in college. I tried to be confident in answering my interviewer’s questions. I refrained from using adlibs and mannerisms such as “uhmmm or ahh, etc., since they say these are signs of low self-confidence and unpreparedness. Interviewers usually give bad points for these. There was also reading and pronunciation test by doing an initial mock phone call.